Support

Need help with AFRO? Find answers to common questions or get in touch with our team.

Contact Us

Submit a Complaint or Feedback

Have a complaint, suggestion, or feedback? Use our form to submit your request. We review all submissions and will respond within 48 hours.

Open Feedback Form

Opens in a new window. You can also email us directly at support@rocklands.app.

Frequently Asked Questions

How do I report a bug?

Email us at support@rocklands.app with a description of the issue and your device type. Screenshots or screen recordings are helpful if possible.

How do I delete my account?

Contact support@rocklands.app and we'll process your request within 30 days. All your personal data and content will be removed.

The app isn't loading data

Check your internet connection. The app caches data for offline use, but needs to sync periodically to show the latest information. Try pulling down to refresh or restarting the app.

How do I add a new boulder or problem?

Tap the + button on the map or explore screen. Your submission will be reviewed by moderators before appearing publicly. This helps maintain data quality for the community.

Location isn't working

Ensure location permissions are enabled in your device settings for AFRO. On iOS, go to Settings > Privacy > Location Services. On Android, go to Settings > Apps > AFRO > Permissions.

How do I sync my logbook across devices?

Make sure you're signed in with the same account on all devices. Your logbook syncs automatically when you have an internet connection.

App Information

Current version: 1.2.0

Available on iOS App Store and Google Play Store

Response Time

We aim to respond to all inquiries within 48 hours.

Also see our Privacy Policy and Terms of Service.